Shipping Policy
Processing Time
- Custom / Personalized Items: Made to order. Please allow 3–7 business days for production before shipping.
- Non‑Custom Items: Typically ship within 1–3 business days.
- Processing times do not include shipping transit time and may increase during peak seasons or promotions.
Shipping Methods & Delivery Times
- We ship via trusted carriers (USPS, UPS, or FedEx).
- Standard shipping delivery typically takes 3–7 business days after dispatch, depending on location.
- Expedited shipping options may be available at checkout.
Shipping Rates
- Shipping costs are calculated at checkout based on destination, weight, and selected shipping method.
- Promotions (such as free shipping) apply only when stated and cannot be combined unless specified.
Order Tracking
- Once your order ships, you will receive a confirmation email with tracking information.
- Please allow up to 24 hours for tracking updates to appear.
Address Accuracy
- Please ensure your shipping address is correct at checkout.
- We are not responsible for delays or losses due to incorrect or incomplete addresses.
- If an order is returned to us due to an address error, reshipping fees may apply.
Shipping Delays
- Delivery times are estimates and not guaranteed.
- We are not responsible for delays caused by carriers, weather, holidays, or other circumstances beyond our control.
Damaged or Lost Packages
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If your package arrives damaged or is lost in transit, please contact us within 7 days of delivery (or expected delivery) so we can assist.